BASSAM FATTOUH / CUSTOMER CARE
Returns & Exchanges
Information about return eligibility, reporting delivery issues, and contacting our customer service team.
RETURN & EXCHANGE WINDOW
15 Days
Requests to return or exchange products without faults must be made within 15 days after delivery, subject to the eligibility conditions below.
01 / ELIGIBILITY
Return & Exchange Conditions
A product that is not faulty may be returned or exchanged within 15 days following its delivery. To qualify, the product must meet all the following conditions:
- It has not been used.
- It remains in the condition in which it was delivered.
- It is kept in its original packaging.
02 / REQUESTS
How to Request a Return or Exchange
Contact our team during the 15-day period and provide the details of your order. You can call +961 1 791 021, Monday through Friday between 9:00 AM and 5:00 PM (Beirut time), or email info@bassamfattouh.com.
03 / INSPECTION
Confirmation of a Returned Item
After the returned item reaches us and has been inspected, we will email you to confirm that your return was received.
04 / RESPONSIBILITY
Return Costs & Risks
The customer is responsible for the expenses and risks involved in sending a product back or exchanging it.
05 / DELIVERY
Checking Your Order on Delivery
Please examine all products as soon as you receive your delivery. Any damaged or missing items should be reported to the courier at that time. At its discretion, the company may decline claims for damage or shortages that were not recorded on the courier's delivery paperwork.
06 / DAMAGED OR FAULTY PRODUCTS
Refunds or Replacements
For products found to be damaged or faulty when delivered, BF Essential Beauty, FZ-LLC limits its responsibility to providing a refund or replacing the affected products.
CUSTOMER SERVICE
Need Help With Your Order?
Please include your order information when contacting our team about a return or exchange.
Phone: +961 1 791 021
Email: info@bassamfattouh.com
Monday to Friday, 9:00 AM–5:00 PM (Beirut time)